Terms and Conditions

 

These terms and conditions (“T&C”) are a legally binding agreement and are part of the terms and conditions that govern the acquisition from BERNARDO & GLÓRIA, LDA a company incorporated under Portuguese law and registered at the Lisbon Companies Registration office under the tax number. 515539384, with registered office at Rua Adelaide Cabete n.10, 2660-208 Loures (“4Sistaz”) by any 4Sistaz customer (“Customer”) of products through the website 4Sistaz.com (“Website”).

The Website is managed by BERNARDO & GLÓRIA, LDA.

Customers must ensure that they have carefully read the information in these T&C, bearing in mind that these are directly applicable to any orders made on the Website. 

By accepting the T&C, Customers are declaring that they have the necessary capacity for signing a Contract, namely that they are aged over 18, and that 5they have understood and accept all of their provisions.

If a Customer is a company, these T&C shall be applicable with the necessary changes.

 

  1. ORDERS AND PAYMENT

By clicking on “Authorise Payment”, Customers agree to pay the full amount indicated for the item(s) bought, including any costs related to delivery. For ATM payments, Customers must pay for their order within 3 (three) days of placing it, otherwise it will be cancelled and deemed ineffective.

The delivery address for the items bought will be the address on the order.

Once the order has been made and all necessary checking carried out by 4Sistaz, including confirmation of payment of the order, the Customer will receive an e-mail acknowledging receipt of the order.

If 4Sistaz is unable to dispatch the order within five days of its receipt, the Customer will be informed of this and may cancel the order.

Once your payment has cleared, you will receive an order confirmation email in 48 hours. You will receive a second confirmation e-mail once your order has shipped which may include your tracking number.

We deliver to most countries around the world and offer different shipping options to meet your needs.

In order to ensure you a hassle-free shopping experience, we are including the customs duties in the final prices. No more unexpected charges upon delivery, only delight and ease at your doorstep.

Customers must choose their payment method when making their order. Note that we We guarantee 100% Safe & Secure Payment Online.

The following payment methods are available:

PayPal – Through PayPal, you can pay with your credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal’s official website where you could finish the payment. And can back to our website with a few clicks.

All transactions will be carried out via encrypted connections on our website, and protected by TrustWave thus guaranteeing a safe and secure shopping experience for our customers.

MB WAY and ATM Reference (exclusive to Portugal).

 

  1. INVOICE

Customers may request the issue of an invoice with their details, including their tax number. This information must be included in the fields requesting information for issuing invoices.

 

  1. ORDER STATUS

4Sistaz will inform the Customer, by e-mail, as soon as preparation of the order begins and of the progress of the order. A link will also be included allowing the order status to be monitored.

As soon as the order is ready for delivery, the Customer will receive an e-mail with the expected date of delivery. The delivery will be made to the address indicated by the Customer.

The Customer may also monitor the status of the order through “Orders & Tracking” after logging into the Website.

Customers may contact 4Sistaz’s Customer Care service for information on the delivery of an order, using the contact information in Clause 12 below.

 

  1. CHANGING AND CANCELLING AN ORDER

Customers may change or cancel their order up to the time its status is “Order being Prepared”. For further information on how to check your order status, please see Clause 12 below.

To change or cancel an order, Customers must contact Customer Care as soon as possible, using the contact information in Clause 12 below.

 

  1. DELIVERY CONDITIONS

4 Sistaz mostly uses DHL, TNT and FEDEX.

Here is the time when you can receive your order:
Europe: 5 – 7 working days
America: 2 – 3 working days
Africa: 7 – 8 working days

Customers will receive their orders at the address of their choice (except PO boxes).

Post and packaging rates are charged per order. The exact price of each delivery will depend on the country and delivery conditions and will be detailed in the e-mail acknowledging its receipt.

Deliveries are made from 9 am to 6 pm local time. To receive your order, you must ensure that there is somebody present at the address indicated. During promotions, the delivery time may be longer than usual, but never more than 30 days after the date of the order.

The public holidays listed below are not considered to be “business days” for the purposes of any deadline for dispatching the order to the carrier: 

  • 1 January
  • Movable feast – Carnival
  • Movable feast – Good Friday
  • Movable feast – Easter
  • 25 April
  • 1 May
  • 10 June
  • 15 June
  • 24 June
  • 15 August
  • 5 October
  • 1 November
  • 1 December
  • 8 December
  • 25 December

Delivery deadlines after dispatch may only be complied with if there are no factors beyond the reasonable control of 4Sistaz or its service providers making this impossible. These include public holidays at the place of delivery or in countries the items travel through, as well as earthquakes, acts of terrorism, floods, general strikes, riots, rebellions or coups d’état.

Important Additional Information:

Approximate Processing Time

Usually it will take us about 1-2 business days to process your order.
But if the items you ordered are out of stock, please allow us 7-10 business days to make it. Once order is ready, you will receive email notification that it has been shipped.
We will email you a tracking number, once your order has been shipped.

Custom Duties

We cannot guarantee that you will not be charged any customs tax or duties. So you are responsible for all applicable customs, duties. Taxes and fees charged by your government. Please contact your country’s customs office for respective charges and rates on package coming outside of your country.

 

  1. INABILITY TO DELIVER

If Customers wish to have the order delivered to their home, they must ensure that they are present at the address indicated at the time of delivery (or that somebody is there that can sign the proof of delivery for them). If after two attempts to deliver to their home, the Customer is still not available to receive the order, they will be given new information on the place they can pick it up. Customers have a period of 15 business days counting from the date of the second delivery attempt to pick up their order at the place indicated. If Customers do not pick up their order within this time, 4Sistaz will collect it and return the entire amount paid by the Customer, except for the costs of delivering the order.

 If the order is cancelled because it was not picked up within the time provided for above, 4Sistaz will refund the full amount to the Customer, except for any costs related to delivery of the order, if applicable. 

 

  1. TRANSFER OF RISK

The risk of deterioration of the items ordered lies with the Customer from the moment these are delivered.

 

  1. GUARANTEES

The items delivered to the Customer will, as a rule, correspond to those selected on the Website, except for the cases where a certain article has been manufactured, where there may be small differences between articles with the same reference number.

4Sistaz only sells products in perfect condition so, if Customers by any chance receive a faulty item, 4Sistaz will meet all of the guarantee obligations provided for in the applicable law. In this case, Customers should contact Customer Care using the contact information in Clause 12 below.

If Customers are not satisfied with any item received due to material or production faults, including any damage incurred during transport, they may return the items according to the return instructions in Clause 9 below.

 

  1. EXCHANGES

Any items that have been made according to Customer specifications or that have been clearly personalised may not be exchanged.
4Sistaz does not exchange any items which, due to their nature, may not be exchanged for reasons of hygiene/safety.

 

  1. RETURNS

Customers have a period of 15 days from the date of delivery of the order to return it, freely and without any justification required. If several items are included in the same order, but these have been delivered on different dates, the deadline of 15 days will count from the date of delivery of the last item ordered.

Customers may return the items acquired on the Website at no additional cost, provided they are returned without any signs of use (Customers may inspect the item carefully provided they do not damage it), with the corresponding label and using the packaging the items were delivered in.

Customers may return any item ordered within the deadline indicated for this and in accordance with the procedures in the Returns and Refunds section.

4Sistaz is not obliged to refund any additional delivery costs if Customers choose a delivery method more expensive than standard delivery (method proposed by 4Sistaz.

Any items that have been made according to Customer specifications or that have been clearly personalised may not be returned.

4Sistaz does not accept the return of any items which, due to their nature, may not be returned for reasons of hygiene/safety.

 

  1. INTELLECTUAL PROPERTY

The products marketed by 4Sistaz are authorised suppliers or their licensees and are protected by the applicable intellectual property laws.

Users may not copy or reproduce the products ordered and/or acquired through the 4Sistaz website without express written authorisation from 4Sistaz.

 

  1. CUSTOMER SUPPORT

For any questions related to online procurement via the Website or these T&C, Customers may contact the Customer Care department:

E-mail: geral@4sistaz.com

The Customer Care opening hours are from Monday to Friday, from 9:00am-1pm / 2pm-6:30 pm (GMT).

 

  1. PERSONAL DATA HANDLING

For detailed information on how Customers’ personal data will be stored, handled and used, please access the privacy policy available on the Website: https://4Sistaz.com.

 

  1. PROMOTIONS AND OTHER PROGRAMMES

The T&C apply without prejudice to any benefits Customers may enjoy due to being members of the 4Sistaz or any promotions, points plan or similar programmes that are applicable.

 

  1. APPLICABLE LAW AND DISPUTE RESOLUTION

The T&C are governed by portuguese law. To settle any issues arising from these T&C, the competent jurisdiction shall be Lisbon District (Portugal), with express renouncement of any other.